Wrong Part

There was an issue in office this morning. I worked in a motion control company. We sell motion and mechanical parts as well as providing technical and software supports to customers who purchased our parts.

We have a customer from KL purchased a coupling from us with bore 1820. This part actually is a standard part, and principle quoted us with valid price. When we ordered to principle, no any issue raised and it takes 6 weeks for production to complete the parts.

When 6 weeks is over, problems arise. When we received the parts, it is coupling with bore 1822, the worse case is the principle inform that bore1820 is a invalid part. After 6 weeks waiting for the part, now the principle told us that bore 1820 is an invalid part. Customer keeps calling to complain us regarding this issue as they machine is going to be buying off by the end user.

Now my manager is still in progress of settle this issue to comfort the customer.

Hungry , but Cannot Eat